Customer Support Representative Job, Lagos – Apply Now

Company Name WithheldLagosFull-Time (Remote)

Job Description

The Customer Support Representative will answer inbound customer calls, make outbound calls on behalf of clients, follow call scripts, resolve inquiries, and accurately document customer interactions. This role requires a candidate with excellent verbal communication and strong customer service skills.

  • Job Location: Lagos (Remote)
  • Employment Type: Full-Time
  • Salary: ₦400,000/month
  • Female Candidates Preferred
  • Immediate Resumption Required

Work Schedule (Nigeria Time)

  • Monday: 4:00 PM – 1:00 AM
  • Tuesday: Off
  • Wednesday: 4:00 PM – 1:00 AM
  • Thursday: 4:00 PM – 1:00 AM
  • Friday: 4:00 PM – 1:00 AM
  • Saturday: 2:00 PM – 11:00 PM
  • Sunday: Off

About the Company

A company is seeking a Customer Support Representative to join a dynamic team, assisting customers through inbound and outbound calls while providing outstanding support. The organization is dedicated to delivering exceptional customer service and resolving inquiries professionally.

Key Responsibilities

  • Answer inbound customer calls professionally and courteously.
  • Make outbound calls on behalf of various clients.
  • Follow client-specific call scripts and procedures.
  • Deliver exceptional customer service and resolve customer inquiries.
  • Accurately document customer interactions.
  • Meet quality, attendance, and performance targets.

Required Skills

  • Excellent verbal communication skills.
  • Strong customer service and interpersonal skills.
  • Comfortable using computers and navigating multiple applications simultaneously.
  • Ability to multitask while speaking with customers.
  • Strong attention to detail and problem-solving skills.
  • Candidates must be comfortable working the stated schedule, including evening hours in Nigeria.

How to Apply

Interested and qualified candidates should send their CV/Resume to careerswithsike@gmail.com with "Customer Support Representative Application" as the subject of the email.

Why This Job Might Be a Good Fit

This role is ideal for a customer-focused professional based in Lagos with excellent communication skills who is comfortable working evening hours. It offers a competitive monthly salary and the opportunity to work remotely.

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