Most businesses set goals without understanding what to measure, resulting in misaligned teams, wasted resources, and performance that never improves. This course teaches you how to develop an effective KPI system that drives real business results, covering what Key Performance Indicators are, four types of indicators (input, output, outcome, leading), characteristics of effective KPIs, linking KPIs with strategy, past, present, and future oriented metrics, the 10-80-10 rule, identifying critical success factors (CSFs), designing KPIs, avoiding common measurement traps, KPI visualization using Stephen Few's best practices, agile implementation using Scrum and Kanban, and debunking common myths that sabotage performance measurement.

This Course Offers

• Understanding KPIs and CSFs: Learn types of performance indicators (input, output, outcome, leading), KPI success factors, aligning KPIs with business strategy, avoiding common performance measurement pitfalls, and identifying critical success factors (CSFs) using workshop approaches and impact mapping.
• Designing KPIs and selling KPI changes: Master metric formulation, cost benefit evaluation, reformulation and categorization exercises, and selling KPI changes to stakeholders using productivity laws, emotional drivers, elevator pitches, and Kotter's 8 steps to change.
• From CSFs to KPIs and visualization: Define performance indicators from CSFs, KPI calculation, KPI visualization using Stephen Few's best practices, reporting hierarchies, and leveraging available tools for dashboards.
• Agile implementation and myths: Apply the three step method, seven foundational building blocks, and agile tools like Scrum and Kanban for KPI systems. Debunk common KPI misconceptions including misuse of KPIs in compensation systems and financial versus non financial KPIs.

Why We Love This Course

1. One student review noted it is one of the best KPI courses they have taken, with structured material, logically presented, and highly applicable for both managers and HR professionals.
2. Another noted great content so far.
3. It includes a role play, practice test, assignments, and 10 downloadable resources.
4. It is taught by Mike Pritula with 20 plus years in HR, ex Wargaming, Preply, iDeals.

KPIs are essential for performance management. Poorly designed KPIs create misalignment and waste. The question is whether you want to become a certified KPI designer who builds effective performance systems from strategy, or continue measuring things that do not matter.

• HR managers seeking to align employee efforts with strategic goals.
• Team leaders and department heads aiming to track and improve team performance.
• Business owners and executives who need visibility into results across departments.
• Operational managers working on process improvement and accountability.
• Consultants developing KPI systems for clients.
• Aspiring professionals who want to enhance their skills and value in the job market.

• No prior experience with KPIs or performance systems is required.
• A basic understanding of how a company or department operates is helpful.
• A desire to improve performance tracking and align team efforts with business goals.
• Access to a computer or mobile device with internet to view course materials.
• Optional: Excel or similar spreadsheet software for KPI calculations and templates.

Interested in exploring more lessons? Check out our full course library to continue building your skills and advancing your learning journey.